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SHOPPING GUIDE

Payment of the purchase at www.lisalempp.com can be made by Visa Debit, Visa Credit and MasterCard as well as by Paypal or bank transfer.

Credit cards
The payment will be made once the order is confirmed and will be subject to the security protocol in force. Once the payment is made, an email will be sent with the confirmation of the purchase, and another, with the tracking number when the shipment has been dispatched.

In case the card is denied, the order will be canceled automatically and the client will receive an email with the cancellation.

Paypal
You can also choose to pay with PayPal. By selecting this option in «Finish Purchase», you will be directed to the PayPal site to check the amount shown and click on «Pay Now». Once this transaction is complete, you will return to www.lisalempp.com.

Bank transfer
When the payment is confirmed through the bank (it may take 1-2 business days), the purchase and delivery of the order will be confirmed. The client will receive the corresponding emails.

TWO BUFFALOS SL makes shipments to*:
– Spain Peninsular
– Balearics
– Canary Islands
– Ceuta and melilla
– Europe
– Canada and USA
– India, Singapore, Thailand, Taiwan, South Korea, Hong Kong, Japan
– Australia, New Zealand

Charging for shipping costs the following amounts, depending on the destination:

– Spain Peninsular: Free
– Balearic Islands: € 18
– Canary Islands: € 43
– Ceuta and Melilla: € 40
– Europe Zone 1 (Germany, Austria, Denmark, Finland, France, Italy, Portugal, United Kingdom (UK), Sweden): € 23
– Europe Zone 2 (Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Czech Republic, Romania): € 29
– Europe Zone 3 (Norway, Switzerland): € 44
– Canada and the USA: € 55
– Mexico: € 71
– India: € 156
– Singapore, Thailand, Taiwan: € 67
– South Korea: € 192
– Hong Kong, Japan: € 67
– Australia, New Zealand: € 71

At the moment that the delivery address is entered and before proceeding to the payment, the system will automatically inform about the exact cost of the delivery expenses of the order.

The possible expenses in Customs of countries outside the European Union will be paid by the customer. If an item is rejected by Customs of the country of destination for any reason, it will be returned to our office and as soon as it arrives, the return of the payment of said item will be processed.

*Unfortunately, at the moment we can not send our product to the following countries: Malta, Cyprus, Monaco, San Marino, Andorra, Kosovo, Russia, Africa, Central America and South America.

Changes
We want that the customer is satisfied with the product purchased. If this is not the case, you can change the product within 15 days of receiving it. To make the change, the product must: be unused, sent in the same conditions in which it was received (same packaging and box) and be sent within a maximum period of 15 days from the date of delivery. Please, contact us through our contact form to request the change of model and color, indicating the number of your order and your name. We will confirm the availability of the product for which you want to make the change.

The cost of sending the change will be charged to the customer.

Upon receiving the product, we will check that it complies with the sales conditions and we will proceed to send the new product after confirming the payment of the shipping cost. This payment can be made through credit cards, Paypal or bank transfer.

In the event that upon receiving the product, it is not in the conditions in which it has been sent, we will contact you and we can not proceed to change it.

Changes are sent to:
Two Buffalos S.L.
C/ Brosoli 1
08003 Barcelona
Spain

Return
We want that the customer is satisfied with the product purchased. If this is not the case, the purchased product can be returned at www.lisalempp.com within 15 days of receipt. Products purchased in the store can not be returned in the online store.

To make the return the product must: be unused, sent in the same conditions in which it was received (same packaging and box) and send within a maximum period of 15 days from the date of delivery.

Please, contact us through our contact form to communicate the return of the product, including your order number and your name. The cost of sending the return will be the responsibility of the customer, and will be borne by the customer.

The amount of the purchased item, except shipping costs, will be returned using the same form of payment used in the purchase. It will not be possible to proceed to the return of the articles that have been used, that are not in the same conditions as at the time of receiving them and that present defects caused by the client.

Lisa Lempp is responsible before sending orders to carefully review the products, make the packaging correctly and use reliable shipping means. If for any reason a customer detects a problem such as broken packaging, lack of any of the products or tares, you must contact us in the first 24 hours after receiving the order.

You must return the product within 15 days to the address indicated and we will replace the item as soon as possible with a new one without additional costs.

Before any doubt, you can contact us through the contact form or by calling +34933195891.

Returns are sent to:
Two Buffalos S.L.
C/ Brosoli 1
08003 Barcelona
Spain