Terms of service
GENERAL CONTRACTING CONDITIONS
This website www.lisalempp.com is owned by TWO BUFFALOS SL with CIF B66345349 and address in Mercaders 11, 08003, BARCELONA, acting commercially under the brand LISA LEMPP.
The General Conditions of Contract regulate the selling relationship between TWO BUFFALOS SL and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Conditions of Contract, the Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and users, the current regulations on Protection of Personal Data, Law 7/1996, of 15 January of Ordination of the Retail Trade, and to the Law 34/2002 of July 11, of Services of the Society of the Information and Electronic Commerce.
TWO BUFFALOS SL reserves the right to make the appropriate modifications, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any admissible form in law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, TWO BUFFALOS SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to those present General Conditions when it deems appropriate, announcing them in a timely manner.
The object of the website is SALE OF BAGS AND BACKPACKS IN ITALIAN LEATHER.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal. As user or client, he / she expressly declares to know, understand and accept the conditions of use and these general conditions of contract. In the same way, it declares to be of legal age and have the legal capacity and to act necessary to access the websites of TWO BUFFALOS SL and the hiring through them. To purchase our products, you can go to the corresponding section of our online store.
After the purchase process the customer will receive a confirmation of the same by email. It is essential that during the purchase process the user indicate a valid email. If in 24 hours from the end of the order you do not receive the confirmation, please contact TWO BUFFALOS SL in the customer service phone number or by email email@example.com.
All the contents of the website are in Spanish and English. The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.
OFFER AND VALIDITY
In the case of a product on offer, the offer price and its validity will always be indicated along with its essential characteristics. In compliance with current regulations TWO BUFFALOS SL offers information on all items for sale, their characteristics and prices. However, TWO BUFFALOS SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of it. In this way, the products offered at any time by the web will be governed by the General Contracting Conditions in force in each case. Also, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.
Essential characteristics of the products
The products offered in our online store, incorporate a photograph and the essential characteristics of it, this is the information obtained from the manufacturer. The color of the product, observable in the photograph, is not binding. In the characteristics, the same is identified.
All the products offered on the website enjoy the commercial guarantee of the supplier of the same. TWO BUFFALOS SL has an after-sales service, while the guarantee is in force, the customer may execute it by contacting the TWO BUFFALOS SL establishment, the after-sales service, by email to firstname.lastname@example.org or to the points established by the supplier. In case of doubt you can go to the customer service phone number or through the email email@example.com.
All products indicate the sale price in Euros and include the Value Added Tax (VAT). If any other tax were applicable, this would be indicated (IGIC or IPSI).
Charging for shipping costs the following amounts, depending on the destination:
Delivery and transportation rates
TWO BUFFALOS SL makes shipments to*:
EU (2-3 DÍAS) : FREE SHIPPING
UK (2-3 DÍAS): €25
Rest of Europe (2-3 DÍAS): € 25
USA and Canada (5-8 DÍAS): €49
Japan, by yamatoeurope.com (8-15 días): €44
Tailand, Singapur and Taiwán (3-8 DÍAS): €58
Australia and New Zealand (3-8 DÍAS): €58
Rest of the world: to be confirm depending on destiny
At the moment that the delivery address is entered and before proceeding to the payment, the system will automatically inform about the exact cost of the delivery expenses of the order.
The possible expenses in Customs of countries outside the European Union will be paid by the customer. If an item is rejected by Customs of the country of destination for any reason, it will be returned to our office and as soon as it arrives, the return of the payment of said item will be processed.
*Unfortunately, at the moment we can not send our product to the following countries: Malta, Cyprus, Monaco, San Marino, Andorra, Kosovo, Russia, Africa, Central America and South America.
Forms of payment and execution of the order
The customer can pay the amount of your order by choosing any of the following forms. During the purchase process you must indicate your choice:
VISA, Maestro, American Express or MASTERCARD card
All transactions involving the transmission of personal or banking data are made using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All information transmitted to us travels encrypted through the network. Likewise, your credit card information is entered directly on the bank’s website, in the POS (Point of Sale Terminal of the Bank) and they are not entered or registered in any TWO BUFFALOS SL server.
Paying with credit card you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction. This form of payment is valid only on the web.
When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, its holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and debit entries in the accounts of the provider and the holder will be made as soon as possible. However, if the purchase had actually been made by the cardholder and the refund requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that will remain obliged against TWO BUFFALOS SL to compensate the damages and losses caused as a result of said cancellation.
Allows you to send payments online safely and conveniently. PayPal’s network is based on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. PayPal offers a service Specially designed for those who are not satisfied with traditional payment mechanisms. More information in PayPal. http://www.paypal.com.
TWO BUFFALOS SL is committed to deliver the order by courier in the following periods, from the day after the order:
– Spain (Peninsula and Balearic Islands) are 2-4 business days.
– Other destinations within Spain, 3-6 business days.
– For international shipments, the delivery time may vary depending on the destination, without ever exceeding 15 days.
The availability of the products offered by TWO BUFFALOS SL may vary depending on the demand of customers. Although TWO BUFFALOS SL updates the stock periodically, the product requested by the customer could be sold out at that moment. In the event of non-execution due to unavailability, TWO BUFFALOS SL will notify the client at the time it becomes aware of this situation, by means of an electronic mail. The period of this communication will not exceed in any case the maximum period of 30 days. TWO BUFFALOS SL may give the double option of: supply the client without price increase, a product of similar characteristics or of superior quality, or unless justified and demonstrable reasons by TWO BUFFALOS SL within this same period to pay the amounts paid for the canceled order. In the event that TWO BUFFALOS SL does not make this payment within the period indicated, the buyer may claim that he is paid twice the amount owed, without prejudice to his right to be compensated.
Right of withdrawal, returns and claims
The buyer will have a minimum period of fourteen calendar days to desist, from the day the customer receives the product, without any penalty and without indication of the reasons. The exercise of the right of withdrawal must be made by notification by telephone to +34 933 195 891, by writing to the email firstname.lastname@example.org, sending your letter to our postal address Mercaders 11, 08003, BARCELONA, or through the withdrawal form.
As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, the supplies of services or goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, can not be returned or may deteriorate or expire quickly, are exempt from withdrawal.
The customer must return or deliver the product directly to TWO BUFFALOS SL, postal address Mercaders 11, 08003, BARCELONA, without any undue delay, and in any case within a maximum period of fourteen calendar days from the date it is formalized the right of withdrawal from the contract. The term will be considered fulfilled if the client makes the return of the product before the end of the term. The customer will be responsible for the return costs of the product. In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, it is requested that in order to avoid transport problems, it should be ensured that the package is properly protected and sealed. Once received, we will check your status. The moment we check that both the article (s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.
The refund of the amounts received by the client will be made using the same means of payment used by the client, as long as the opposite has not been arranged. TWO BUFFALOS SL may with hold refund until the product has been received, reason for withdrawal, or until the client provides proof of return, depending on which condition is met first. In case of unjustified delay on the part of TWO BUFFALOS SL, with respect to the refund of the sums paid, the client may claim twice the sums paid, without prejudice to the right to be compensated for the damages suffered in excess of said amount.
Return of the defective product
In the event that the product is not in good condition and the causes attributable to it, are not the result of the customer, it will be entitled to return the product, informing TWO BUFFALOS SL of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal. TWO BUFFALOS SL undertakes to assume the cost of the return and to return the product for a new one in accordance with conditions accepted at the time of sale. If the client wishes to submit a claim, the establishment of TWO BUFFALOS SL is located in Mercaders, 11 08003, BARCELONA or through the email email@example.com.
Also, TWO BUFFALOS SL reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for the breach of these conditions. The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. TWO BUFFALOS SL is domiciled in BARCELONA, Spain.